Thank you for choosing Yiwu Joying Hometextile Co., Ltd.! Below is our return policy for worldwide orders to ensure a satisfactory experience for every customer.
1. Return Eligibility
We accept returns on our fashion cushions and home textile products under the following conditions:
– Items must be returned within 30 days of receipt
– Products must be in original, unused condition with all tags attached
– Items must be returned in original packaging
– Custom-made or ODM/OEM products have special return conditions (see section 5)
2. Return Process
To initiate a return, please follow these steps:
– Contact our customer service team via email with your order number and reason for return
– Await confirmation and return authorization from our team
– Pack the items securely in appropriate packaging
– Ship the package to the provided return address with tracking information
3. Refund Options
We offer the following refund options:
– Full refund to original payment method (minus shipping costs)
– Store credit for future purchases (including shipping costs)
– Exchange for alternative products from our catalog
Please note that refund processing typically takes 7-15 business days after we receive and inspect the returned items.
4. Return Shipping Costs
Return shipping costs are handled as follows:
– Returns due to defects or errors on our part: Shipping costs covered by Yiwu Joying Hometextile
– Returns due to customer preference: Shipping costs borne by the customer
– International customers: Return shipping costs are the responsibility of the customer unless the return is due to product defects
5. Custom and OEM/ODM Orders
For customized cushions and OEM/ODM orders:
– Returns are only accepted if items arrive damaged or do not match approved specifications
– Custom orders cannot be returned based on preference or design changes after production
– A quality inspection report may be required for claims related to manufacturing defects
6. Damaged or Defective Items
If you receive damaged or defective items:
– Please contact us within 7 days of receipt
– Provide clear photographs of the damage or defect
– Our quality control team will assess the issue and determine the appropriate solution
– Replacement, repair, or refund options will be provided based on the assessment
7. Exceptions
The following items cannot be returned:
– Products damaged due to improper use or care
– Items missing original packaging, tags, or accessories
– Products showing signs of use, washing, or alteration
– Clearance or final sale items (clearly marked as such)
For any questions regarding our return policy, please contact our customer service team. We are committed to providing high-quality fashion cushions and ensuring your satisfaction with our products.
